Terms and Conditions
Terms and Conditions of Use for Showcases Direct
1. Acceptance of Terms
By accessing and using Showcasesdirect.com, you agree to comply with and be bound by the following terms and conditions of use ("Terms").
2. Shipping Information
a. Shipping Methods: Our physical products are shipped using UPS and Freight services. Shipping methods are determined based on the nature and size of the product, destination, and user selection during the checkout process.
b. Shipping Costs: Shipping costs are calculated at checkout and are dependent on factors such as product weight, product size, shipping destination, and chosen shipping method.
c. Shipping Times: Estimated shipping times are provided during the checkout process. Actual delivery times may vary based on the shipping destination and selected shipping method.
d. Delivery Acceptance: If you sign for a pick-up or Showcases Direct delivery, it means you have received all items in good condition unless notated on the pick list. If you notice any damage afterwards or that your order is incomplete you have 7 days to notify our Customer Service.
e. Receiving Shipments: For shipments, you must inspect the items before signing for them. Signing for the shipment indicates that you have received the items in good condition. If you notice any missing items or damages, please take pictures of what you received and get in contact with our Customer Service. We will investigate and initiate a claim on your behalf.
3. Returns and Refunds
a. Return Policy: We offer a 30-day return policy. If you are not satisfied with your purchase, you may initiate a return within 30 days of receiving the product.
b. Returns of Assembled Products: All returns of assembled products are subject to a 25% restocking fee; the 25% is calculated from the sale value of the fixture that reflects the loss of value of the product.
c. Return Authorization: To return a product, users must contact our customer service via our contact form, email us at general@showcasesdirect.com, or call us 1 804-318-4702 to obtain return authorization. The product must be in good condition if not returned for a damage or defect.
d. Return Shipping: Unless the return is a result of an error on our part, a defect, or damaged product; the customer is responsible for return shipping costs.
e. Refund Process: Refunds will be processed within 10 days after receiving the returned product. In cases of error, defect, or damage, refund will include the original shipping cost. All other Returns will be subject to an inspection of the goods and subsequently refund amount will be determined based on the condition and the result of inspection.
f. Refund Amount: In cases of error, defect, or damage, refund will be reflective of the full amount you paid and will include the original shipping cost. All other Returns will be subject to an inspection of the goods and subsequently refund amount will be determined based on the condition of the item and will not include the original shipping costs.
4. Product Information
a. Product Descriptions: We make every effort to provide accurate and detailed product descriptions. However, we do not warrant that product descriptions or other content on the Website are error-free, complete, or current.
b. Product Images: Product images are for illustrative purposes only. Actual products may vary.
5. Limitation of Liability
To the fullest extent permitted by applicable law, Showcases Direct shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.
6. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Caroline County, Virginia. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Caroline County.
7. Changes to Terms
We reserve the right to modify or replace these Terms at any time. Users will be notified of any changes, and continued use of the Website after such modifications constitutes acceptance of the new Terms.
8. Contact Information
If you have any questions about these Terms and Conditions, please contact us at general@showcasesdirect.com.
FAQ
General FAQ
What are you selling?
We sell a variety of retail store fixtures such as showcases, slat walls, signs, lighting/leds, tables, counters, merchandisers, and all the accessories associated with our products as well as many more items..
Where can I find you?
You can find us at 16517 Bull Church Rd, Woodford, Virginia 22580.
How might I get in touch with you?
There are several ways to contact us:
- Visit us in person at 16517 Bull Church Rd, Woodford, Virginia 22580
- Call us at
- During Regular Business Hours (804) 318-4702
- After Hours (540) 760-0294
- Send us an email general@showcasesdirect.com
Shipping FAQ
How long will it take for my order to be shipped?
The shipping time can vary depending on the shipping method chosen and the destination. Typically, orders are processed within 1 business day, and shipping times vary from there depending on if it will be shipped via UPS or Freight.
What shipping options are available?
We offer standard UPS shipping options as well as shipping with our Freight Partners. Standard shipping usually takes 2-5 business days, while Freight can vary anywhere from 1-6 business days depending on destination.
How are shipping costs determined?
Shipping costs are usually based on factors like the shipping method, package weight, and destination. We ship larger and delicate orders via Freight with Liftgate Delivery.
How can I track my order?
Once your order is shipped, a tracking number will be provided via email. You can use this number to track your package on the carrier's website.
Can I change my shipping address after placing an order?
Unfortunately, we are unable to change the shipping address once an order has been placed. Please double-check your address before completing your purchase.
What if my package is lost or delayed?
If your package is delayed or lost, you should contact the shipping carrier or our customer service for assistance. They may be able to provide information or initiate a claim.
Return FAQ
What is your return policy?
Our return policy allows for returns within 30 days of receiving the product. The item must have no damage unless it arrived with defects or damage.
How do I initiate a return?
To initiate a return, please contact our customer service team or visit the "Returns" section on our website. Please have your order number handy and the reason for your return when contacting us.
Is there a return shipping fee?
The return shipping fee may vary. If the return is due to a defect or an error on our part, we will cover the return shipping costs. Otherwise, the customer may be responsible for the return shipping fees.
How long does it take to process a return?
Once we receive your returned item, it will be inspected, and the refund or exchange will be processed within 2 business days. It may take you up to 10 business days to see the refund reflected in your account.
Can I return an item I purchased on sale?
Items purchased on sale or during promotions may be returned for a full refund of the sale price. Items marked as CLEARANCE may not be returned and sales are final.
What if I receive a damaged or defective item?
If you receive a damaged or defective item, contact our customer service immediately. We have procedures for handling such issues, including providing a replacement or issuing a refund.
Remember, these FAQs may change depending on company policy; it is advisable for customers to check the shipping and return policies on the website or contact customer service for accurate and up-to-date information.